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FAQs

Our experience and destination pages should provide you with all the information you need to make a decision or plan your trip.

In case you haven't found the information you were looking for, we've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.

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Are all prices in New Zealand Dollars?

Yes, all prices displayed on the website are in New Zealand Dollars.

Can I pay in USD?

All our experiences are priced in New Zealand dollars. You can pay on your credit card, this will then be charged to your home currency.

Where can I book the experiences?

You can book online, our website details all our experiences and prices. You can also pop into our shop at 35 Shotover Street or the Thunder Jet Kiosk down in the bay.

If you are in Te Anau we have a store at 21 Town Centre, Te Anau.

Can I book more than one experience at a time?

Hell yes! We highly encourage you to do this, all our experiences are pretty epic, if we do say so ourselves. You can multi book online or speak to our crew, they can help you.

There's more than ten of us, can we get a discount?

What an adventure! If you email our sales team here they will be able to organise a group booking for you.

Can my children come on all the experiences?

Children are most certainly welcome on all our experiences. We do have a few restrictions for rafting and kayaking, so chat to our team. We just need to make sure they can swim and weigh enough to fit our wetsuits.

What if we book with Go Orange and our plans change?

If your plans change contact us asap. We will be able to move your bookings around and get you booked on for another day.

Can I go whitewater rating and to Milford Sound in one day?

Well that would be pretty epic would'nt it. However, unless you fly that is not possible. Our whitewater rafting trips are 4-5hours long including the transport to base and changing etc and the drive to Milford Sound also takes around 5 hours. Our last cruise is at 5.15pm so you would'nt make it. Chat to our staff and book on for the next day, back to back adventures are the best!

Can I speak to someone about my booking?

Yes of course. You can chat via the online chat service on our website, via email or pick up the telephone. We also have staff stationed in Queenstown, the Thunder Jet Kiosk, the Te Anau shop and the Milford Sound Terminal. Our staff are fully trained about every product and can answer all your queries.

What if I want to cancel my bookings?

You need to talk to a staff member. We do have a cancellation policy in action and depending on how close to your booking will determine your refund amount. Please email info@goorange.co.nz should you want to cancel or re arrange your booking.